Three kinds of experience. One methodology.
Three kinds of experience.
One methodology.
Three kinds of experience. One methodology.
services
We design and facilitate strategic experiences for businesses and people. We always enter through the business thread. We always activate the human one.
We design and facilitate strategic experiences for businesses and people. We always enter through the business thread. We always activate the human one.
FOR EMPLOYEES
FOR CUSTOMERS
FOR PROFESSIONALS
When your business moves, your people need to move with it.
When a company moves, its people need to move with it: understand it, own it, and be part of what comes next. We design the experiences that make that happen.
Each format is built around a real business challenge.
FOR EMPLOYEES
FOR CUSTOMERS
FOR PROFESSIONALS
When your business moves, your people need to move with it.
When a company moves, its people need to move with it: understand it, own it, and be part of what comes next. We design the experiences that make that happen.
Each format is built around a real business challenge.
FOR EMPLOYEES
FOR CUSTOMERS
FOR PROFESSIONALS
When your business moves, your people need to move with it.
When a company moves, its people need to move with it: understand it, own it, and be part of what comes next. We design the experiences that make that happen.
Each format is built around a real business challenge.
Not sure where to start?
Every experience starts with a conversation about your challenge.
We start by understanding your business, then we design the experience that makes your people move.
Trusted by 65+ clients
+60
Not sure where to start?
Every experience starts with a conversation about your challenge.
We start by understanding your business, then we design the experience that makes your people move.
Trusted by 65+ clients
+60
Not sure where to start?
Every experience starts with a conversation about your challenge.
We start by understanding your business, then we design the experience that makes your people move.
Trusted by 65+ clients
+60
Formats & experiences
Every format starts with a real challenge. Here's what each one looks like.
Every format starts with a real challenge. Here's what each one looks like.
Every format starts with a real challenge. Here's what each one looks like.
For employees, customers, or professionals — each format is built around a specific business need, not the other way around. We start by understanding the challenge. The format follows.
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For Employees
For Employees
Designed for the people inside your company, to align, evolve, and move forward together. When your business moves, your people need to move with it.
Designed for the people inside your company, to align, evolve, and move forward together. When your business moves, your people need to move with it.
When you need to make a decision, unlock a direction, or get a complex team aligned on what matters, without losing months to it.
Strategy
•OKR definition, annual planning, mission and vision alignment, business model design, and strategic prioritisation when there are too many options and not enough direction.
Culture
•Values definition, rituals and norms design, translating principles into behaviours people can actually act on, and building the cultural identity that makes a team recognisable from the inside out.
Operations
•Project management, operations flow, employee journey mapping, and building the internal systems that make execution consistent, decisions faster, and friction smaller.
Brand
•Value proposition definition, communication pillars, brand identity alignment, and building the clarity teams need to communicate who they are and why it matters.
Sales
•Sales flow design, buyer journey mapping, and building the tools and frameworks that help commercial teams sell with more intention and less improvisation.
Product/Service
•Product flow, customer journey mapping, roadmap alignment, and cross-functional sessions that help product, design and engineering teams build better together.
Some challenges need space. Time to step away from the noise, think differently, and do the kind of work that only happens when people are out of their usual context. We design offsites that combine deep strategic work with the human moments that build real trust. Business threads and people threads, woven together.
Growth
•Redefining how you work, decide, and relate as the company grows into a new phase.
Direction
•Annual planning offsites that combine strategic work with the human commitment to execute together.
Leadership
•Leadership offsites that build trust, shared language, and a collective way of leading the organisation.
Culture
•Culture offsites that translate principles into behaviours, and get real commitment from the people who need to live them.
Transition
•Reset offsites that acknowledge what happened, clear what needs clearing, and rebuild energy and direction forward.
Vision
•Vision-building offsites that give a team the shared narrative and purpose they need to move in the same direction.
Some things can't be solved in a single session. When your business is navigating a deeper shift, in culture, operations, or the way your team works, we work alongside you over time. Not as an external consultant with a final deck. As a partner embedded in your reality, helping you build the clarity and processes that last.
Culture
•Defining values, translating them into behaviours, building rituals and processes that keep culture alive as the company grows.
Operations
•Mapping how the company actually works, identifying friction, and building the operational clarity that lets teams move without constant escalation.
Strategy
•Cascading strategic priorities into team-level decisions, building alignment between what leadership decides and what teams actually do.
Brand
•Embedding brand voice, values and positioning into the everyday actions of the people who represent it, internally and externally.
Product/Service
•Working alongside product or service teams to redesign how they build, test, and iterate, with the customer and the culture at the centre.
Transformation
•Restructures, mergers, leadership transitions, rapid scaling, moments where the organisation needs a partner who understands both the business and the people.
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For Customers
For Customers
Designed for the people outside your company, to connect, feel, and remember who you are. The people outside your organisation are as important as the people inside it.
Designed for the people outside your company, to connect, feel, and remember who you are. The people outside your organisation are as important as the people inside it.
A Focus Group is the designed space where you find out what’s true. Through a facilitated conversation that surfaces what customers actually feel, including the things they don’t know how to articulate until someone creates the right conditions for them to do it.
Product
•Concept testing, early-stage validation, understanding whether the problem you're solving is actually the one your customer has.
Brand
•Brand perception research, testing new messaging and positioning with real people before it goes live.
Experience
•Customer journey mapping with real users, identifying the emotional friction points that data alone can't reveal.
Innovation
•Co-creation sessions where customers participate in designing the next version of your product, service, or experience.
Communication
•Message testing, creative concept validation, understanding whether what you're saying is what your audience is hearing.
Loyalty
•Deep-dive sessions with your most committed customers to understand the real drivers of their loyalty — and how to build more of it.
A brand activation is the largest scale at which we work in the customer experience world. It's where strategy becomes sensation — where everything your brand stands for gets translated into a physical, emotional, sensory reality that an audience moves through, feels, and carries with them.
Brand Building
•A designed physical presence that puts your brand in direct contact with a new audience in the right context and location.
Community
•Physical gatherings for digital-first brands that turn followers into a community who've actually met each other.
Product
•Sensory and interactive product experiences that let the product speak for itself — without a sales pitch.
Retail
•Pop-ups as a low-risk way to test markets, locations, and customer behaviour before making a permanent retail decision.
Loyalty
•Exclusive pop-ups for existing customers that deepen loyalty by making them feel genuinely seen and valued.
Moment
•Context-driven activations that connect your brand to a specific cultural moment in a way that feels relevant, not opportunistic.
Ongoing experiences that turn clients into a community , building belonging, advocacy, and long-term loyalty.
Community Method
•When you need to define your community's objectives, values and operating principles to ensure every initiative, experience and interaction drives the results your business needs.
Community Experiences Design
•When you need to design the initiatives, formats and touchpoints that activate members, generate belonging and turn participation into long-term loyalty.
Facilitation
•Offsites, retreats and workshops facilitation designed specifically for your community, so every gathering creates real connection and moves people to act.
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For Professionals
For Professionals
Programs designed by us, for a specific kind of professional. You don't brief us, you join something we've already built for you.
Programs designed by us, for a specific kind of professional. You don't brief us, you join something we've already built for you.
Nobody prepares you for the moment you stop being a colleague and become a manager. The technical skills that got you there don't help you navigate the human ones, the difficult conversations, the team dynamics, the pressure of holding people's motivation and direction at the same time as your own. This program is for managers who are good at their work, and who want to become genuinely good at leading people. Not through theory, but through a designed experience that challenges how they think, how they listen, and how they show up for the people they're responsible for.
Multi-day retreat
•Small cohort of managers
•Cross-company different industries
•English / Spanish
•Leading a company is one of the loneliest roles there is. You carry the direction, the culture, the decisions, and the weight of everyone who's depending on what you build — often without anyone to be genuinely honest with. Advisors want to help. Investors want results. Your team needs your confidence. Who has your clarity? This program creates a rare thing: a room where founders and CEOs can step back from the company they're building and think clearly about who they are as leaders, what they're actually building, and where they're going. Peer connection with people who understand the pressure and an experience designed to shift what needs shifting.
Multi-day Retreat
•Small cohort of founders and CEOs
•Cross-industry similar stage
•English / Spanish
•Product designers spend their days building for human beings — and often have very little time to reconnect with the human side of their own craft. The sprint cadence, the backlog, the stakeholder reviews they can make even the most people-centred designer lose sight of why they started building in the first place. This program takes product and design professionals out of the sprint and into a designed experience built specifically for them to zoom out, think across disciplines, reconnect with the human impulse behind their work, and return with something they couldn't have found inside the product cycle.
Multi-day retreat
•Small cohort of product and design professionals
•Cross-company different product contexts
•English / Spanish
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How we work
How we work
The journey you will live with us
The journey you will live with us
Support that fits your pace.
Every experience we design follows 4 key phases, from uncovering what's really at stake, to measuring the impact of what we built together.
Every experience we design follows 4 key phases, from uncovering what's really at stake, to measuring the impact of what we built together.
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real cases
real cases
The challenge is always business.
The experience is always human.
The challenge is always business.
The experience is always human.
The challenge isn't always clear, sometimes it's culture, sometimes alignment, sometimes a decision that everyone knows needs to be made but nobody can make alone.
The challenge isn't always clear, sometimes it's culture, sometimes alignment, sometimes a decision that everyone knows needs to be made but nobody can make alone.
READ CASE
READ CASE
Pfizer: Global Logistics Operations Offsite
Employees
Offsites
Corporate
One of the world's leading pharmaceutical companies, operating across more than 125 countries with a focus on developing medicines, vaccines, and health solutions that improve people's lives.
READ CASE
READ CASE
Rosalía & Pull&Bear: Collection Launch Experience
Customers
Brand Activations
Corporate
Pull&Bear is one of Spain's leading youth fashion brands. Their collaboration with global music icon Rosalía created one of the most talked-about collection launches of the season. Memorable partnered with La Mojigata to design and produce the experience.
READ CASE
READ CASE
Ladies, Wine & Design: Creative Offsite
Professionals
Designers Retreat
Non-profit
Ladies, Wine & Design is a global initiative that celebrates and supports women in the creative industries, fostering community and connection through local chapters around the world.
Book a session
Tell us your challenge. We'll design the moment that moves it.
Every project starts with a free diagnostic session. Not a proposal. Not a format. A conversation to understand what's really going on, and what kind of experience could move it. That conversation is where we find the thread worth pulling.
Trusted by 65+ clients
+60
Book a session
Tell us your challenge. We'll design the moment that moves it.
Every project starts with a free diagnostic session. Not a proposal. Not a format. A conversation to understand what's really going on, and what kind of experience could move it. That conversation is where we find the thread worth pulling.
Trusted by 65+ clients
+60
Book a session
Tell us your challenge. We'll design the moment that moves it.
Every project starts with a free diagnostic session. Not a proposal. Not a format. A conversation to understand what's really going on, and what kind of experience could move it. That conversation is where we find the thread worth pulling.
Trusted by 65+ clients
+60
For Employees
Designed for the people inside your company, to align, evolve, and move forward together. When your business moves, your people need to move with it.
When you need to make a decision, unlock a direction, or get a complex team aligned on what matters, without losing months to it.
Strategy
•OKR definition, annual planning, mission and vision alignment, business model design, and strategic prioritisation when there are too many options and not enough direction.
Culture
•Values definition, rituals and norms design, translating principles into behaviours people can actually act on, and building the cultural identity that makes a team recognisable from the inside out.
Operations
•Project management, operations flow, employee journey mapping, and building the internal systems that make execution consistent, decisions faster, and friction smaller.
Brand
•Value proposition definition, communication pillars, brand identity alignment, and building the clarity teams need to communicate who they are and why it matters.
Sales
•Sales flow design, buyer journey mapping, and building the tools and frameworks that help commercial teams sell with more intention and less improvisation.
Product/Service
•Product flow, customer journey mapping, roadmap alignment, and cross-functional sessions that help product, design and engineering teams build better together.
Some challenges need space. Time to step away from the noise, think differently, and do the kind of work that only happens when people are out of their usual context. We design offsites that combine deep strategic work with the human moments that build real trust. Business threads and people threads, woven together.
Growth
•Redefining how you work, decide, and relate as the company grows into a new phase.
Direction
•Annual planning offsites that combine strategic work with the human commitment to execute together.
Leadership
•Leadership offsites that build trust, shared language, and a collective way of leading the organisation.
Culture
•Culture offsites that translate principles into behaviours, and get real commitment from the people who need to live them.
Transition
•Reset offsites that acknowledge what happened, clear what needs clearing, and rebuild energy and direction forward.
Vision
•Vision-building offsites that give a team the shared narrative and purpose they need to move in the same direction.
Some things can't be solved in a single session. When your business is navigating a deeper shift, in culture, operations, or the way your team works, we work alongside you over time. Not as an external consultant with a final deck. As a partner embedded in your reality, helping you build the clarity and processes that last.
Culture
•Defining values, translating them into behaviours, building rituals and processes that keep culture alive as the company grows.
Operations
•Mapping how the company actually works, identifying friction, and building the operational clarity that lets teams move without constant escalation.
Strategy
•Cascading strategic priorities into team-level decisions, building alignment between what leadership decides and what teams actually do.
Brand
•Embedding brand voice, values and positioning into the everyday actions of the people who represent it, internally and externally.
Product/Service
•Working alongside product or service teams to redesign how they build, test, and iterate, with the customer and the culture at the centre.
Transformation
•Restructures, mergers, leadership transitions, rapid scaling, moments where the organisation needs a partner who understands both the business and the people.
For Customers
Designed for the people outside your company, to connect, feel, and remember who you are. The people outside your organisation are as important as the people inside it.
A Focus Group is the designed space where you find out what’s true. Through a facilitated conversation that surfaces what customers actually feel, including the things they don’t know how to articulate until someone creates the right conditions for them to do it.
Product
•Concept testing, early-stage validation, understanding whether the problem you're solving is actually the one your customer has.
Brand
•Brand perception research, testing new messaging and positioning with real people before it goes live.
Experience
•Customer journey mapping with real users, identifying the emotional friction points that data alone can't reveal.
Innovation
•Co-creation sessions where customers participate in designing the next version of your product, service, or experience.
Communication
•Message testing, creative concept validation, understanding whether what you're saying is what your audience is hearing.
Loyalty
•Deep-dive sessions with your most committed customers to understand the real drivers of their loyalty — and how to build more of it.
A brand activation is the largest scale at which we work in the customer experience world. It's where strategy becomes sensation — where everything your brand stands for gets translated into a physical, emotional, sensory reality that an audience moves through, feels, and carries with them.
Brand Building
•A designed physical presence that puts your brand in direct contact with a new audience in the right context and location.
Community
•Physical gatherings for digital-first brands that turn followers into a community who've actually met each other.
Product
•Sensory and interactive product experiences that let the product speak for itself — without a sales pitch.
Retail
•Pop-ups as a low-risk way to test markets, locations, and customer behaviour before making a permanent retail decision.
Loyalty
•Exclusive pop-ups for existing customers that deepen loyalty by making them feel genuinely seen and valued.
Moment
•Context-driven activations that connect your brand to a specific cultural moment in a way that feels relevant, not opportunistic.
Ongoing experiences that turn clients into a community , building belonging, advocacy, and long-term loyalty.
Community Method
•When you need to define your community's objectives, values and operating principles to ensure every initiative, experience and interaction drives the results your business needs.
Community Experiences Design
•When you need to design the initiatives, formats and touchpoints that activate members, generate belonging and turn participation into long-term loyalty.
Facilitation
•Offsites, retreats and workshops facilitation designed specifically for your community, so every gathering creates real connection and moves people to act.
For Professionals
Programs designed by us, for a specific kind of professional. You don't brief us, you join something we've already built for you.
Nobody prepares you for the moment you stop being a colleague and become a manager. The technical skills that got you there don't help you navigate the human ones, the difficult conversations, the team dynamics, the pressure of holding people's motivation and direction at the same time as your own. This program is for managers who are good at their work, and who want to become genuinely good at leading people. Not through theory, but through a designed experience that challenges how they think, how they listen, and how they show up for the people they're responsible for.
Multi-day retreat
•Small cohort of managers
•Cross-company different industries
•English / Spanish
•Leading a company is one of the loneliest roles there is. You carry the direction, the culture, the decisions, and the weight of everyone who's depending on what you build — often without anyone to be genuinely honest with. Advisors want to help. Investors want results. Your team needs your confidence. Who has your clarity? This program creates a rare thing: a room where founders and CEOs can step back from the company they're building and think clearly about who they are as leaders, what they're actually building, and where they're going. Peer connection with people who understand the pressure and an experience designed to shift what needs shifting.
Multi-day Retreat
•Small cohort of founders and CEOs
•Cross-industry similar stage
•English / Spanish
•Product designers spend their days building for human beings — and often have very little time to reconnect with the human side of their own craft. The sprint cadence, the backlog, the stakeholder reviews they can make even the most people-centred designer lose sight of why they started building in the first place. This program takes product and design professionals out of the sprint and into a designed experience built specifically for them to zoom out, think across disciplines, reconnect with the human impulse behind their work, and return with something they couldn't have found inside the product cycle.